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Helper III
Helper III

Power Bi Mobile Authentication Issue

 

When trying to access power bi by the mobile app, I'm getting the following error on some devices.

 

 "Could not authenticate because the corporate SSL certificate is not trusted for this device. Contact your business IT administrator."

 

Only in some android devices this has been occurring. The devices that I had problem are the samsung s6, s7 and motorola g4 plus.
On other android devices it works normally including in samsung s8.

 

We are using a custom authentication server, but the certificate works for several other devices and OS. We did not have this problem with iOS

 

 

Would anyone know how to help me?
I'm using the most up-to-date power bi app versionIMG-20180220-WA0042.jpg

3 REPLIES 3
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Microsoft
Microsoft

Re: Power Bi Mobile Authentication Issue

Hi @walnei,

Please view this blog: Error: "Corporate SSL certificate is untrusted" - Power BI. And please post the mobile related thread to Power BI mobile Apps community to get dedicated support.

Best Regards,
Angelia

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Helper III
Helper III

Re: Power Bi Mobile Authentication Issue

Highlighted
Microsoft
Microsoft

Re: Power Bi Mobile Authentication Issue

Hi @walnei,

Got it. Thanks for understanding.


Best Regards,
Angelia

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