cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
SteveD Frequent Visitor
Frequent Visitor

Re: Power BU Desktop fails to launch in Windows 10

Where can i find the event logs? i've searched the Power BI directory and there's nothing leaping out as an event log.

SteveD Frequent Visitor
Frequent Visitor

Re: Power BU Desktop fails to launch in Windows 10

Log Name: Application
Source: .NET Runtime
Date: 10-May-16 8:27:11 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Main_PC
Description:
Application: PBIDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Localytics.LocalyticsSession.<UploadSessionDataToLocalytics>b__6()
at Localytics.ExceptionHelpers.SafeExecute(System.Action, System.Action)
at Localytics.LocalyticsSession.<UploadSessionDataToLocalytics>b__5()
at Localytics.ExceptionHelpers.SafeExecute(System.Action, System.Action)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-10T10:27:11.038844900Z" />
<EventRecordID>7334</EventRecordID>
<Channel>Application</Channel>
<Computer>Main_PC</Computer>
<Security />
</System>
<EventData>
<Data>Application: PBIDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Localytics.LocalyticsSession.&lt;UploadSessionDataToLocalytics&gt;b__6()
at Localytics.ExceptionHelpers.SafeExecute(System.Action, System.Action)
at Localytics.LocalyticsSession.&lt;UploadSessionDataToLocalytics&gt;b__5()
at Localytics.ExceptionHelpers.SafeExecute(System.Action, System.Action)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

</Data>
</EventData>
</Event>

Super User
Super User

Re: Power BU Desktop fails to launch in Windows 10

You should use the Contact Support link at support.powerbi.com and give them this information, here is more info on the error itself:

 

http://www.eventid.net/display-eventid-1026-source-.NET%20Runtime-eventno-10740-phase-1.htm

 


Did I answer your question? Mark my post as a solution!

Proud to be a Datanaut!


Power BI Team akjana
Power BI Team

Re: Power BU Desktop fails to launch in Windows 10

@SteveD, This is actually a product bug which i shall report. Usually, I'd ask to send a frown but this error blocks you from going to the Send a Frown dialog. In such cases, you can get in touch with the engineers from Desktop team at pbidesfb@microsoft.com

Good job on scanning the event logs!

SteveD Frequent Visitor
Frequent Visitor

Re: Power BU Desktop fails to launch in Windows 10

Will do. Thanks for the help.

Power BI Team akjana
Power BI Team

Re: Power BU Desktop fails to launch in Windows 10

@SteveD, I sent you a private message with workarounds regarding this issue. Let us know if it helps and we can then post it as a workaround.

SteveD Frequent Visitor
Frequent Visitor

Re: Power BU Desktop fails to launch in Windows 10

received. I'll have feeback for you later today.

Power BI Team akjana
Power BI Team

Re: Power BU Desktop fails to launch in Windows 10

The workaround for this issue is to delete all the s_* files in Users\__user_name\AppData\Local\PowerBI. The bug will be fixed soon.

foulcom Frequent Visitor
Frequent Visitor

Re: Power BU Desktop fails to launch in Windows 10

the problem solved with me, I uninstall 64 version and I installed the 32bit Power BI version its went fine 

 

CHERRZ 

Highlighted
foulcom Frequent Visitor
Frequent Visitor

Re: Power BU Desktop fails to launch in Windows 10

the problem will be solved by uninstalling the 64 version of Power BI, and install the 32-bit version it will work 

 

 

cherrz