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iskono Frequent Visitor
Frequent Visitor

Power BI running issue

Hello , i have installed power Bi but i cannot run for some reason .

 

Error message :

 

Problem Event Name :  APPCRASH

Application Name : PBIDesktop.exe

Application Version : 2.31.4280.661

Application Timestamp : 56be25ff

Fault Module Name : mshtml.dll

Fault Module Version  9.0.8112.16421

Fault Module Timestamp  4d76244b

Exception Code : c0000005

Exeption offset :  00000000004ca704

OS Version : 6.1.7601.2.1.0.256.48

Locale iD   1033

Application information 1   e5c2

Application information 2  e5c24ecae71ea15c2f14d89c1adcddb2

Application information 3  186a

Application information 4  186af60395719459baa8455826340b53

 

i am using internet explorer 9

1 ACCEPTED SOLUTION

Accepted Solutions
Power BI Team akjana
Power BI Team

Re: Power BI running issue

Kindly send a frown about the issue.

If the frown dialog doesn't show up, please collect a mini dump and share it. I've message you privately about how to share the minidump.

10 REPLIES 10
Power BI Team akjana
Power BI Team

Re: Power BI running issue

Kindly send a frown about the issue.

If the frown dialog doesn't show up, please collect a mini dump and share it. I've message you privately about how to share the minidump.

maryv New Member
New Member

Re: Power BI running issue

I have exactly the same problem, also IE9.

Need help 

Highlighted
Power BI Team akjana
Power BI Team

Re: Power BI running issue

@maryv, did you install all the windows updates ?

Jodson Frequent Visitor
Frequent Visitor

Re: Power BI running issue

same issue. kindly assist. Problem Event Name: APPCRASH

Power BI Team akjana
Power BI Team

Re: Power BI running issue

@Jodson, we need more information here to investigate this issue. Do you see a stack trace in the event logs ?

Can you kindly collect a user mode dump by setting up the following registry keys per https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx and send it to pbidesfb@microsoft.com


Jodson Frequent Visitor
Frequent Visitor

Re: Power BI running issue

@akjana

 

I was in a hurry, I got the latest setup file and reinstalled power BI. It works fine now.

saeedsanaee Frequent Visitor
Frequent Visitor

Re: Power BI running issue

I have this problem too . i cant even build a new report . SQLDumper.exe window apears and nothing happens. i try in another windows user account but it doesnt work .but in other computer device it works. so who can help ?

miguegallop Frequent Visitor
Frequent Visitor

Re: Power BI running issue

Same thing but when im creating relationships, after the windows10 update, the black windows shows executing /bing//sqldumper.exe and it closes de program. Did you find any solution?

 

Thank you very much,

Miguel

SabineOussi Established Member
Established Member

Re: Power BI running issue

Same as @miguegallop

Any help?

 

Thanks,

Sabine O.