Power BI not working to show customized mobile report

[Cassis]

Hi, newbie here in the forum, already searched fo this everywhere and the only discussion about this was from 2017, dead end post.

Simple problem: I've created a report in desktop Power BI, customized it with the Phone Layout view and published it online.

When I open the report on my phone (Samsung S7 Edge), either on Chrome or Samsung Internet App, it only shows the desktop view. Asked a friend to open it on his iPhone X, Safari, same problem.

Can you advise how can I fix it?

Thanks in advance.

[v-frfei-msft · Accepted solution]

Hi @Cassis ,

You should get the mobile app and view the report in the mobile app instead of browser in your phone. For more details, please check the online document.

[Cassis]

Hmmm thanks v-frfei-mst... it worked like you said...

Problem is, I need to send these reports for users who dont have access or knowledge to install/access Power BI mobile, using it direct from the browser is the easiest way for them.

No other workaround I suppose?