Power BI keeps crashing when export to pdf

[Anonymous]

Hi,

I've made a report that has to be exported daily to pdf by multiple people. Unfortunately, Power BI keeps crashing after clicking export to pdf. It will load/scan all the pages and after the last page Power BI Desktop will close. No warnings or error messages.

How can I fix this? It works for me after trying multiple times, but some collegues have tried it 10 times and Power BI will still close. We do have the 32-bits version, because we can't use 64-bits version with our office version...

Note: Power BI Service is no option because of security reasons.

Thanks,

[MBrann]

Not sure if you are still getting this. I know I am.

The only fix I was able to come up with was to go to run>%appdata% and clear the PowerBI Cache. It mainly happen's on multiple page PDF's

[Anonymous]

Is there any work around to this? I am experiencing the same problems as listed above. I am also using the desktop.

[Anonymous]

The only workaround is by uploading the report to the Power BI service and export to pdf from there. 

[Anonymous]

This is the error message I am getting "[1105/110608.508:ERROR:process_info.cc(620)] range at 0x21ee000, size 0x2000 partially unreadable"

[v-danhe-msft]

Hi @Anonymous ,

Based on my research, it is a known issue:

https://powerbi.microsoft.com/en-us/support/

Some customers may experience issues with export to PPT or PDF including not receiving the email for reports that contain the Key Influencers visual. As a workaround, customers can mark the slide containing the visual as hidden then export the rest of the report. Engineers are working on a fix and expect it to be in all regions by end-of-day 5/24/2019.

Hope it could help you.

Regards,

Daniel He

[Anonymous]

I experience this in power BI Desktop. Is there a fix for Desktop as well?

[v-danhe-msft]

Hi @Anonymous ,

Yes, it will be fixed. You could have a try, if your problem could be solved, don't forget to mark one answer to close this topic.

Regards,

Daniel He