Power BI desktop Unable to login V2.50

[Anonymous]

Hello, I am having a strange issue, when i try to login to Power BI desktop after enterying the email id and clicking on 'Sign in' nothing happens. Controle is back on to the desktop and when i clike the left cornor menu option I still see the 'Sign in' option.

I am able to login to the Portal with the same account.

I turned on trace and here is the log. there is some detail on signin but i am not sure how to interpret.

DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:29.4379039Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0000096"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:29.4378981Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["ShowStartPageForDataInsightsSummit2016","0"],["FileHistory",511],["PowerBIServiceFileHistory",2],["SSRSFileHistory",2],["showStartPage","1"],["MultiArtifactEditorWindowScale_Left","1920"],["MultiArtifactEditorWindowScale_Top","1080"],["MultiArtifactEditorWindowScale_Width","1720"],["MultiArtifactEditorWindowScale_Height","840"],["MultiArtifactEditorWindowScale_Maximized","0"],["multiArtifactEditorRibbonQat",442],["FormulaBuilderHistory",808],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["QueriesEditorWindowScale_Left","92"],["QueriesEditorWindowScale_Top","92"],["QueriesEditorWindowScale_Width","1736"],["QueriesEditorWindowScale_Height","856"],["QueriesEditorWindowScale_Maximized","0"],["multiArtifactQueriesEditorRibbonQat",327],["LastKnownPBICloudConfig",4],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["DisableUpdateNotification","1"]],"ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0001238"}
DataMashup.Trace Warning: 24579 : {"Start":"2017-09-14T19:48:31.0666526Z","Action":"PBI.PQ.OpenEnterEmailDialog","Message":"{\"entryPoint\":\"EditorRibbonButtonPowerBISignInOrOut\",\"actionId\":\"OpenEnterEmailDialog\",\"sessionId\":\"0d10bdbc-6e8c-46af-b3cc-c51e58eb6455\",\"deviceId\":\"83f1611\",\"userId\":\"a3547af1-531e-4939-a687-372230652aad\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"074c3319-58ac-4336-9e48-7e9278fd2b9e","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"-00:00:01.4467500"}


DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9403640Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0000276"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9403512Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["ShowStartPageForDataInsightsSummit2016","0"],["FileHistory",511],["PowerBIServiceFileHistory",2],["SSRSFileHistory",2],["showStartPage","1"],["MultiArtifactEditorWindowScale_Left","1920"],["MultiArtifactEditorWindowScale_Top","1080"],["MultiArtifactEditorWindowScale_Width","1720"],["MultiArtifactEditorWindowScale_Height","840"],["MultiArtifactEditorWindowScale_Maximized","0"],["multiArtifactEditorRibbonQat",442],["FormulaBuilderHistory",808],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["QueriesEditorWindowScale_Left","92"],["QueriesEditorWindowScale_Top","92"],["QueriesEditorWindowScale_Width","1736"],["QueriesEditorWindowScale_Height","856"],["QueriesEditorWindowScale_Maximized","0"],["multiArtifactQueriesEditorRibbonQat",327],["LastKnownPBICloudConfig",4],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["DisableUpdateNotification","1"]],"ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0001819"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9405558Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0000061"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9405517Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["ShowStartPageForDataInsightsSummit2016","0"],["FileHistory",511],["PowerBIServiceFileHistory",2],["SSRSFileHistory",2],["showStartPage","1"],["MultiArtifactEditorWindowScale_Left","1920"],["MultiArtifactEditorWindowScale_Top","1080"],["MultiArtifactEditorWindowScale_Width","1720"],["MultiArtifactEditorWindowScale_Height","840"],["MultiArtifactEditorWindowScale_Maximized","0"],["multiArtifactEditorRibbonQat",442],["FormulaBuilderHistory",808],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["QueriesEditorWindowScale_Left","92"],["QueriesEditorWindowScale_Top","92"],["QueriesEditorWindowScale_Width","1736"],["QueriesEditorWindowScale_Height","856"],["QueriesEditorWindowScale_Maximized","0"],["multiArtifactQueriesEditorRibbonQat",327],["LastKnownPBICloudConfig",4],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["DisableUpdateNotification","1"]],"ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0000628"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9406367Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0000048"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9408343Z","Action":"SharedLocalStorageAccessor/WriteTempFile","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0019164"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9428280Z","Action":"SharedLocalStorageAccessor/CopyTempFileToActualFile","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0009662"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9438093Z","Action":"SharedLocalStorageAccessor/DeleteTempFile","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0002704"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9406232Z","Action":"UISettingsStorage/SetSettings","MetadataSet":[["ShowStartPageForDataInsightsSummit2016","0"],["FileHistory",511],["PowerBIServiceFileHistory",2],["SSRSFileHistory",2],["showStartPage","1"],["MultiArtifactEditorWindowScale_Left","1920"],["MultiArtifactEditorWindowScale_Top","1080"],["MultiArtifactEditorWindowScale_Width","1720"],["MultiArtifactEditorWindowScale_Height","840"],["MultiArtifactEditorWindowScale_Maximized","0"],["multiArtifactEditorRibbonQat",442],["FormulaBuilderHistory",808],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["QueriesEditorWindowScale_Left","92"],["QueriesEditorWindowScale_Top","92"],["QueriesEditorWindowScale_Width","1736"],["QueriesEditorWindowScale_Height","856"],["QueriesEditorWindowScale_Maximized","0"],["multiArtifactQueriesEditorRibbonQat",327],["LastKnownPBICloudConfig",4],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["DisableUpdateNotification","1"]],"ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0035521"}
DataMashup.Trace Warning: 24579 : {"Start":"2017-09-14T19:48:34.3473557Z","Action":"PBI.PQ.CloudDiscovery","Message":"{\"backendUrl\":\"https://api.powerbi.com/\",\"activityId\":\"0d10bdbc-6e8c-46af-b3cc-c51e58eb6455\",\"requestId\":\"014bfe6d-3e89-4ccc-88d5-c9e337ce524d\",\"message\":\"Exception of type \\u0027Microsoft.PowerBI.Client.Windows.Services.PowerBIWebException\\u0027 was thrown.\",\"httpStatusCode\":\"0\",\"exceptionType\":\"Microsoft.PowerBI.Client.Windows.Services.PowerBIWebException\",\"errorCode\":\"\",\"errorDetails\":\"\",\"parentId\":\"322d991d-1528-43ea-ba95-852553bd340e\",\"isError\":\"True\",\"sessionId\":\"0d10bdbc-6e8c-46af-b3cc-c51e58eb6455\",\"deviceId\":\"83f1611\",\"userId\":\"a3547af1-531e-4939-a687-372230652aad\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"65cb3f8e-d589-489e-b3e2-1ba38084980e","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"-00:00:01.4030191"}
DataMashup.Trace Warning: 24579 : {"Start":"2017-09-14T19:48:34.3730135Z","Action":"PBI.PQ.SignIn","Message":"{\"entryPoint\":\"EditorRibbonButtonPowerBISignInOrOut\",\"message\":\"UnexpectedError\",\"activeView\":\"Reports\",\"actionId\":\"SignIn\",\"parentId\":\"322d991d-1528-43ea-ba95-852553bd340e\",\"isError\":\"True\",\"sessionId\":\"0d10bdbc-6e8c-46af-b3cc-c51e58eb6455\",\"deviceId\":\"83f1611\",\"userId\":\"a3547af1-531e-4939-a687-372230652aad\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"238e7837-5b26-4e65-8b27-aeb85053fdbc","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"-00:00:01.4270530"}
DataMashup.Trace Information: 24579 : {"Start":"2017-09-14T19:48:32.9464801Z","Action":"

PackageSessionStorage/GetSessionStorage","PackageReference":[["cf310e0c-b46f-42c0-88a1-5cde5aca9173"],[3]],"ProductVersion":"2.49.4831.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":1704,"Tid":1,"Duration":"00:00:00.0000231"}

[Greg_Deckler]

My first guess is that you are running into a firewall, proxy or other security issue, such as perhaps being blocked by something like Blue Coat?

[Anonymous · Accepted solution]

Thanks forthe response, checked the firewall and proxy those were fine.

The problem was the way the account was created. It did not had the internet access. Which i was not aware of.

Granted internet access and the login worked.

[Anonymous]

Hi I experience the same issue,

can you explain further on the action taken.