Power BI Premium EM1 - unable to access premium settings?

[DomChung]

Hi,

We have purchased PBI Premium EM1 to kick us off. On all the documentation that we have ready, it suggests that once our Global Admin has purchased PBI Premium, we should be able to access the Premium settings menu in the admin portal. I have been granted PBI Services Admin, so I can see those features, but it still suggests that we need to buy premium?

Anyone with any ideas? If it helps, our Global Admin person also has the same issue! Thanks in advance!

[v-jiascu-msft]

Hi @DomChung,

1. Could you please check the subscription status in the Office 365 Admin Center? 

2. Did you login to Power BI with the Global Admin?

3. I believe you have read these documents. I still want to post here just in case.

powerbi-admin-premium-purchase

powerbi-admin-premium-manage

4. Since you have bought it, maybe you could submit a support ticket here: support/pro/

Best Regards!

Dale

[DomChung]

Hi Dale.

Thanks for the prompt response, it is much appreciated.

Alongside this, we have been trying to resolve this with our licensing partner. We have tried several avenues, but to no avail. We can see that we have PBI Premium EM1 in our tenant, but when we goto the PBI admin portal, it is asking us to buy Premium.... very strange!

I will try to log a ticket to see if this can be rectified, thanks for your help!

Anyone else out there experiencing/experienced the same issue? Ta!

[DomChung]

Just to update this thread. Unfortunately, for our particular situation, the Microsoft support via the above link did not resolve our issue. 

They validated the permissions (PBI Service Admin) and asked about Capacity Admin. As capacity admin can only be accessed after we are able to get into PBI Premium (as PBI Services Admin by default has capacity admin, this was a bit of a deadend). We have been asked to go via O365 commerce department, so will now try that.

The mystery continues...... 🙂

[DomChung]

To support the wider community and to get any feedback and experiences!

Logged a ticket with Microsoft via the above link, it got closed as it did not seem like an issue from their end.

We've checked with our licensing partner, who in turn checked with their licensing specialist, the response came back as it being a back end issue and not licensing. But Microsoft support via the O365 support site believes it is a commerce team issue.

Anyone got any experience on which is the correct team to help and resolve this? Been going round in circles a bit! Thanks in advance

[dreyes]

I have the exact same problem!!!!!!