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I am experiencing a bit of an issue with Power BI desktop installation and I hope you can help somehow.
When I try to execute or run the Power BI setup file (.exe) the installer does not start-up. This started last week after I uninstalled the Power BI client (August version) and tried to install an older version (July version) - for the purposes of a testing exercise with a 3rd Party tool.
I have tried a number of troubleshooting exercises and even went as far as resetting my PC but still the setup file will not run (and only the Power BI setup because I have been able to install other software).
I could however install the Power BI App from the Microsoft Store.
I am on Windows 10 Pro version 10.0.17763 Build 17763.
Hi @Anonymous ,
How did you uninstall power bi desktop? Uninstall from system uninstall panel, third party tool or direct delete 'install folder'?
According to your description, it sounds like some cache file/registry key not uninstalled correctly. When you try to install old version, it will been canceled due to high version existed.
For store version, it install to other place with different register keys.(store version not same as official download version)
Regards,
Xiaoxin Sheng
Hi Xiaoxin Sheng,
Firstly, thank you for your reply.
To answer you, I uninstalled Power BI via the Control Panel. I tried to install Power BI and it failed and I tried the following actions to try and remedy that - these actions were conducted separately but in sequence:
So, I literally explored all options I could think of and I was presented with (or advised to follow) and nothing seems work.
Which is baffling because I did not have this challenge about 2 weeks before.
I hope this helps to explain further.
Kind Regards,
Babalo
HI @Anonymous ,
I can't ensure if any environment softwares or power bi files broken due to uninstall, I'd like to suggest you open a support ticket to get further support from power bi team.(it is free for pro and above license)
Regards,
Xiaoxin Sheng
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