Power BI Desktop not opening

[odedtole]

Hi, 

I Have a new laptop and i download and installed the latest version of PBI for desktop but i can't open it. tried few time to re-install but still same error as below, any idea how to solve it? 

thanks. 

Feedback Type:
Frown (Error)

Error Message:
We weren't able to connect to the model.

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
We weren't able to connect to the model.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

[v-kelly-msft · Accepted solution]

Hi @odedtole ,

Try to downgrade your desktop version to the one released in Feb.

Here is the link.

Best Regards,
Kelly

Did I answer your question? Mark my post as a solution!

[HabibAdil]

Hi @v-kelly-msft This is 64 bits, please can you provide link for 32 bits? Thanks

[Anonymous]

@v-kelly-msft Downgrade can't be solution. I tried to downgrade from March version to January without success. And one more time: April version is working under any other user on the same PC.

I assume in my case Power BI stores some path to not accessible external resource and can't reach it. It happens even if I start only application without any workspace.

I tried to find where Power BI stores some cache and tried to clean everything, but it didn't help... Maybe it keeps it in the registry.

Also I tried to analise application dump, but it didn't help as well.

[odedtole]

Try to remove completely and re-install the Feb version. it worked for me

[Anonymous]

Feb version helped. Thank you!

[icarvajal83]

Hello!

I have the same problem, on a pc where it came normal functioning, but I opened a new session on the pc, and I work perfectly.

As I do to make it work on the windows user where it is presenting the startup problem.

Thank you!

[Anonymous]

You are right. I found it too (with another user it works). Power BI reinstallation, another version, PC clean-up, reboot, temporary files cleaning - nothing helps.

[Anonymous]

Have the same issue 😞

Feedback Type:
Frown (Error)

Timestamp:
2020-04-03T14:58:14.6556526Z

Local Time:
2020-04-03T17:58:14.6556526+03:00

Session ID:
493e7a35-0af0-466b-aa78-a71bcb6fb723

Release:
March 2020

Product Version:
2.79.5768.1082 (20.03) (x64)

Stack Trace:
в Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
в Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
в Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
в Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
в Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 10.0.18363.0 (x64 ru-RU)

Can't resolve it during few days