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xboxter Frequent Visitor
Frequent Visitor

Power BI Desktop Logs Out Mid-Session

I updated to the January update yesterday. Since the update when I log in to Power BI I use my name and password, and everything seems fine. But after I make some changes to my report and try to publish, it looks like I get logged out, a login screen appears that I cannot interact with, and a spinning icon telling me "Working on it..." appears. Power BI stays in this state until I force quit it from the task manager. (I've waited 30 minutes for it, so I don't think it's just working on something.) 

 

Any ideas? I've never seen anything like this. Thanks for reading. - Andy

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-yuezhe-msft
Moderator

Re: Power BI Desktop Logs Out Mid-Session

Hi @xboxter @KHorseman @electrobrit @Alex_SD @Greg_Deckler,

A new version of Power BI Desktop has been released, please download it from the following link, and the issue should be fixed in this version.

https://www.microsoft.com/en-us/download/details.aspx?id=45331

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
19 REPLIES 19
Super User
Super User

Re: Power BI Desktop Logs Out Mid-Session

There have been numerous posts on these forums of issues with the January update although this is the first one of these I have heard about. I just had my user group meeting on Tuesday and there were many members that complained about similar issues with the January update, although again, I did not hear this one specifically.

 

I'm chalking it up to the fact that the Power BI elves probably drank a bit too much egg nog over the holidays and fell off the end of the Balmer curve. Not sure though. Smiley Happy


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Alex_SD Frequent Visitor
Frequent Visitor

Re: Power BI Desktop Logs Out Mid-Session

Same issue for me too.

Have to make sure that I save my work first before trying to Publish, as it just hangs

electrobrit Member
Member

Re: Power BI Desktop Logs Out Mid-Session

This is happening to me. I get "Working on it" and have to kill it. Be sure and save your work. What's happening and what's the fix?

Super User
Super User

Re: Power BI Desktop Logs Out Mid-Session

For now the fix is just try to remember to sign in before you publish. More long term, I expect the next release will actually fix the bug. I guess it's possible they will do an early release with a fix but I'm not holding my breath.

xboxter Frequent Visitor
Frequent Visitor

Re: Power BI Desktop Logs Out Mid-Session

I've tried verifying that I'm signed in before publishing. The problem still occurs at the same rate.

xboxter Frequent Visitor
Frequent Visitor

Re: Power BI Desktop Logs Out Mid-Session

After having this happen to me 12 times yesterday I've noticed another quirk to this problem. That is that after having to restart, I also have to login completely when I restart. Usually it had remembered my credentials from my previous usage, but this bug seems to be wiping it out my login information.

 

Also, I wanted to verify whether I was being logged out before I pressed publish, or if pressing publish was what logged me out. It is definately the pressing of the publish button that triggers this issue. But, not every time. I seem to be getting 2-4 publish presses before things break.

Moderator v-yuezhe-msft
Moderator

Re: Power BI Desktop Logs Out Mid-Session

Hi @xboxter @KHorseman @electrobrit @Alex_SD @Greg_Deckler,

A new version of Power BI Desktop has been released, please download it from the following link, and the issue should be fixed in this version.

https://www.microsoft.com/en-us/download/details.aspx?id=45331

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
walterosLP Frequent Visitor
Frequent Visitor

Re: Power BI Desktop Logs Out Mid-Session

Seems the issue is back as I am running a batch program refreshing PowerBI Desktop every hour and after a while, PowerBI does a log out and ask me to register if not yet!? 
Now, this prevents the refreshing to PowerBI Services based on my Professional account. Also I am running currently the December 2017 update.
Does anybody has an idea how to keep PowerBI desktop signed in even after several times closing the app and open again?

Thanks so much!

aabbey Frequent Visitor
Frequent Visitor

Re: Power BI Desktop Logs Out Mid-Session

I've downloaded and installed 2.54.4970.961

It still logs me off. 

And when it does, it triggers SQLDumper.exe and then crashes the whole program.