Power BI Desktop Authentication Time out ~ 1 Hour

[karlk]

Hi,

If I open a report in Power BI Desktop that connects to a dataset in the Power BI Service I'm able to work with that report without any issues.  However, after about an hour I eventually get the following error:

Cannot load model - authentication failed

The following docs seem to suggest why but don't explicitly mention Power BI Desktop

https://docs.microsoft.com/en-us/power-bi/connect-data/refresh-troubleshooting-refresh-scenarios#ref... 

Has anyone else experienced this issue, please?

Thanks

Karl

[v-eqin-msft]

Hi @karlk ,

Could you tell me if your problem has been solved by @amitchandak 's suggestion? If it is, kindly Accept it as the solution to make the thread closed. More people will benefit from it.

Hope to hear from you😀

Best Regards,
Eyelyn Qin

[karlk]

Hi,

Unfortunately it doesn't.  The issue occurs where the report live connects to a dataset in the Power BI service so there is no Power Query to edit.

Edit:

Actually the problem is more specific than I originally described:

• I don't have any issues when the report live connects to a dataset that's in import mode
• I do have a time out after roughly 1 hour when the report live connects to dataset that itself live connects to an Azure Analysis Services model

Thanks

Karl

[amitchandak]

@karlk , Try to increase the timeout and check

https://community.powerbi.com/t5/Desktop/Query-Timeout-on-update/td-p/53459