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Helper I
Helper I

Re: Percentile

Felix,

 

I followed the same steps but the corresponding overall mttr is showing as one hr, two hrs etc., which is not correct. i have placed the pbix file (PP name) , excel sheet (QA resolved dump) & Manual calculation excel sheet for your reference.

 

In the pbix, there are two tabs,

1) Own steps - IN percentile - Initially i have created rules and placed over there (without overall mttr)

2) "Followed steps - IN percentile" - Just followed your steps (overall mttr is not coming properly)

 

Please help me!

 

https://1drv.ms/u/s!AryZvCsTToGkiFIbyzzbWvqt7Pg9?e=R4j3xv

 

Thanks,

Saranya

Highlighted
Helper I
Helper I

Re: Percentile

Felix,

 

I followed the same steps but the corresponding overall mttr is showing as one hr, two hrs etc., which is not correct. i have placed the pbix file (PP name) , excel sheet (QA resolved dump) & Manual calculation excel sheet for your reference.

 

In the pbix, there are two tabs,

1) Own steps - IN percentile - Initially i have created rules and placed over there (without overall mttr)

2) "Followed steps - IN percentile" - Just followed your steps (overall mttr is not coming properly)

 

Please help me!

 

https://1drv.ms/u/s!AryZvCsTToGkiFIbyzzbWvqt7Pg9?e=R4j3xv

 

Thanks,

Saranya

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