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AntoineCh
Helper I
Helper I

PBI desktop very slow + freeze

Hi all,

 

I'm working on a new computer and downloaded the latest version of powerbi (september 2017, 64 bits).

 

I'm having major problems, making it unusable in practice :

- The program takes 1 min 40 secs to open (just the program, not a .pbix file)

- Any action prompts a huge freeze for 15 sec +, from clicking on "create new measure" to "Ok" in the option pane (see picture)pbi freeze on "Ok" in optionspbi freeze on "Ok" in options

 

I'm using a T440p lenovo with i7 and 16Go Ram, latest powerBI release on 64 bits (though office runs on 32 bits). I've tried reinstalling several times, repairing, reverting to a previous version and switching to 32 bits version, but I get the same problem. Additionnaly, my colleague has the same setup and the same problem.

 

Any thoughts ?

 

Antoine

1 ACCEPTED SOLUTION

Hi all,

 

After a few rounds with the IT of my organisation, we identified the problem.

 

Explanation

Our antivirus was scanning everything again with each new access to sql server (new table, new measure, etc.).

 

Solution

The IT is currently working on creating exceptions in the antivirus software for all PowerBI related processes, which will have to be updated for new versions.

 

Thanks for your help,

Antoine

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