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DZWilson2
Regular Visitor

On fresh install... "Are you sure you want to cancel Microsoft Power BI Desktop (x64) installation?"

I have just recieved a new computer with a new company,  I am unable to install Power BI Desktop (x64) since it will prompt me with "Are you sure you want to cancel Microsoft Power BI Desktop (x64) installation?" right after I click 'Next' on the first screen.  It seems to freeze and I have to use task manager to close it.  I have admin rights on this account so I am at a loss for what could be causing this.  Any help would be appreciated.  

2019-12-09 15_04_03- Power BI Install issue A.png2019-12-09 15_04_03- Power BI Install issue.png

I have already hunted through Registry and there is no record of a power bi install.

 

Thanks!

 

1 ACCEPTED SOLUTION

@Icey @parry2k  Thank you both for the suggestions however I was able to find what the issue was...

 

In cmd line I ran the below statement...
c:\Users\<User Name>\Desktop>PBIDesktopSetup_x64.exe -log "powerbi_install_log.txt" 

 

After I let the install fail again the log file pointed out my issue....

 

 

[2744:3294][2019-12-10T15:10:27]i358: Pausing automatic updates.
[2744:3294][2019-12-10T15:10:27]i359: Paused automatic updates.
[2744:3294][2019-12-10T15:10:27]i360: Creating a system restore point.


[2744:3294][2019-12-10T15:10:27]w363: Could not create system restore point, error: 0x80070005. Continuing...


[2744:3294][2019-12-10T15:10:27]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d01f3aeb-9f94-4334-9d92-fffb7d0c65c0}, options: 0x7, disable resume: No
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to secure cache path: C:\ProgramData\Package Cache\
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to secure cache directory: C:\ProgramData\Package Cache\
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to create completed cache path for bundle.
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to cache bundle from path: C:\WINDOWS\Temp\{42DF896A-DED1-4F8F-B0B8-FA5CCB57B368}\.be\PBIDesktopSetup_x64.exe
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to begin registration session.
[1598:3EC0][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to begin registration session in per-machine process.
[1598:3EC0][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to register bundle.
[1598:2D6C][2019-12-10T15:10:33]i000: Exiting UI
[1598:2D6C][2019-12-10T15:10:36]i000: Swithcing to Cancel page
[1598:3EC0][2019-12-10T15:10:36]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart: No

 

 

What I ended up doing was having one of our desktop support  folks run it with his account.  I don't know why they limit us and don't allow us to 'create restore points'  which ultimantly is what held up the install.

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6 REPLIES 6
jay1988
New Member

I also have a same problem as discribed above

Icey
Community Support
Community Support

Hi @DZWilson2 ,

1. Please check if your computer configuration meets the minimum requirements to run Power BI Desktop.

2. If it does meet the requirements, please re-download the installation package and try it again.

 

Best Regards,

Icey

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@Icey @parry2k  Thank you both for the suggestions however I was able to find what the issue was...

 

In cmd line I ran the below statement...
c:\Users\<User Name>\Desktop>PBIDesktopSetup_x64.exe -log "powerbi_install_log.txt" 

 

After I let the install fail again the log file pointed out my issue....

 

 

[2744:3294][2019-12-10T15:10:27]i358: Pausing automatic updates.
[2744:3294][2019-12-10T15:10:27]i359: Paused automatic updates.
[2744:3294][2019-12-10T15:10:27]i360: Creating a system restore point.


[2744:3294][2019-12-10T15:10:27]w363: Could not create system restore point, error: 0x80070005. Continuing...


[2744:3294][2019-12-10T15:10:27]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d01f3aeb-9f94-4334-9d92-fffb7d0c65c0}, options: 0x7, disable resume: No
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to secure cache path: C:\ProgramData\Package Cache\
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to secure cache directory: C:\ProgramData\Package Cache\
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to create completed cache path for bundle.
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to cache bundle from path: C:\WINDOWS\Temp\{42DF896A-DED1-4F8F-B0B8-FA5CCB57B368}\.be\PBIDesktopSetup_x64.exe
[2744:3294][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to begin registration session.
[1598:3EC0][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to begin registration session in per-machine process.
[1598:3EC0][2019-12-10T15:10:33]e000: Error 0x80070005: Failed to register bundle.
[1598:2D6C][2019-12-10T15:10:33]i000: Exiting UI
[1598:2D6C][2019-12-10T15:10:36]i000: Swithcing to Cancel page
[1598:3EC0][2019-12-10T15:10:36]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart: No

 

 

What I ended up doing was having one of our desktop support  folks run it with his account.  I don't know why they limit us and don't allow us to 'create restore points'  which ultimantly is what held up the install.

@DZWilson2 thanks for sharing, it is really helpful.



Subscribe to the @PowerBIHowTo YT channel for an upcoming video on List and Record functions in Power Query!!

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If my solution proved useful, I'd be delighted to receive Kudos. When you put effort into asking a question, it's equally thoughtful to acknowledge and give Kudos to the individual who helped you solve the problem. It's a small gesture that shows appreciation and encouragement! ❤


Did I answer your question? Mark my post as a solution. Proud to be a Super User! Appreciate your Kudos 🙂
Feel free to email me with any of your BI needs.

parry2k
Super User
Super User

@DZWilson2 can you try microsoft store version instead of direct download and installation?



Subscribe to the @PowerBIHowTo YT channel for an upcoming video on List and Record functions in Power Query!!

Learn Power BI and Fabric - subscribe to our YT channel - Click here: @PowerBIHowTo

If my solution proved useful, I'd be delighted to receive Kudos. When you put effort into asking a question, it's equally thoughtful to acknowledge and give Kudos to the individual who helped you solve the problem. It's a small gesture that shows appreciation and encouragement! ❤


Did I answer your question? Mark my post as a solution. Proud to be a Super User! Appreciate your Kudos 🙂
Feel free to email me with any of your BI needs.

@parry2k Unfortunantly I cannot. 

2019-12-10 08_39_00-Power BI Install Issue.png

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