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Hi Team, We have PBI VM where our Report DB is configured and have individual user accounts for team to access VM. 4 months ago User1 has configured On-Premises gateway for few reports post that User2 had to take over reports and maintain gateway. When User2 took over, gateway was not responding in PBI Service, on VM also didn't find any issue. But in service it was saying that gateway was not running. Then we have Uninstalled existing one and tried to configure gateway with new user but it is not allowing us to do so, attached is the issue.
Could you please help us with the issue.
Thanks in advance!
Regards,
Bindu
@BinduNannuri , refer if these can help
Troubleshoot gateway
https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot
https://guyinacube.com/2016/09/21/troubleshooting-connectivity-tips/
https://www.youtube.com/watch?v=mGnNn6gnrKk
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