No reaction anymore to previous tickets?

[Anonymous]

Dear,

I have posted 2 issues during the past weeks:

https://community.powerbi.com/t5/Desktop/Evolution-of-aging-receivables/m-p/1412394#M597491

https://community.powerbi.com/t5/Desktop/Advanced-measure-sum-of-positive-negative-WIP-on-project-an...

Initally, I got a good and helpful response. However, after giving more information, I don't get the support I need anymore to get to my final solution. Is something going wrong and do the admins not get a message anymore of my response/additional question?

Would be helpful to know what's going on!

Thank you!

Best regards,

[V-pazhen-msft]

@Anonymous 

I am here to apologize for the inconvenience. The policy is that community supports cannot receive and reply personal messages in case you have send them PM. And our team are assigned with many posts and receives many replies everyday, sometime replies could have missed out. For urgent questions, please reply again call them back to follow up the post. 

Thank you for your feedback. We will keep improving our management to prevent such problem.

Paul Zheng _ Community Support Team
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Dear @V-pazhen-msft ,

Thank you for your reply!

As you can see when following the links, I have replied to the open post so it was not a personal message. I have also already send a reminder tagging them in the post without success. Is there anything else I can do?

Thank you!

Best regards

[V-pazhen-msft]

@Anonymous 

I have already remind them about the posts, you should get replies very soon. 

Sorry for the inconvenience, again.

Paul Zheng _ Community Support Team

[Anonymous]

Dear @V-pazhen-msft , I have received a reaction to one of my posts in the meanwhile, thanks for your help!

However, to my second post (https://community.powerbi.com/t5/Desktop/Evolution-of-aging-receivables/m-p/1412394#M597491), I still didn't receive any further feedback. Is it possible to send another reminder to the team please?

Thank you!

[Anonymous]

Thank you so much, @V-pazhen-msft !

Have a nice day!