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pludlow
Helper I
Helper I

New gateway credential failures stopping scheduled refresh

Set up new dedicated PC as the gateway.  Connection to one server with SQL db connects no issues.  Connection to company LAN drive to an excel file fails.  Original gateway had no such issues.  I had to create a new gateway bc I was not aware a recovery key was created for the first original.

 

I am using the correct windows credentials and the match the original.

 

I think I can save the excel file to the local drive on the new PC and make it work but that is not a longterm solution.

 

Unable to connect: We encountered an error while trying to connect to . Details: "We could not register this data source for any gateway instances within this cluster. Please find more details below about specific errors for each gateway instance.

 

ALNA Power BI 002000:Invalid connection credentials.
Underlying error code:-2147467259
Underlying error message:The credentials provided for the File source are invalid. (Source at h:\_power bi files\eng workload\allocation customer_bu list.xlsx.)
DM_ErrorDetailNameCode_UnderlyingHResult:-2147467259
Microsoft.Data.Mashup.CredentialError.DataSourceKind:File
Microsoft.Data.Mashup.CredentialError.DataSourcePath:h:\_power bi files\eng workload\allocation customer_bu list.xlsx
Microsoft.Data.Mashup.CredentialError.Reason:AccessUnauthorized
Microsoft.Data.Mashup.MashupSecurityException.DataSources:[{"kind":"File","path":"h:\\_power bi files\\eng workload\\allocation customer_bu list.xlsx"}]
Microsoft.Data.Mashup.MashupSecurityException.Reason:AccessUnauthorized
2 REPLIES 2
v-frfei-msft
Community Support
Community Support

Hi @pludlow ,

 

Did you use the same Authorization method in both sides?

 

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the others find it more quickly.

Hi Frank, sorry I was out of town and asked our IT dept to correct, but they could not.

 

can you give more details how to commonize the Authorization method?  We use a company login xxxxx@gl.companyname.com

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