I have a column with time format. I am trying to calculate the average waiting time (AWT) which is the average of all the rows in the column.
Average of the time is
However, I am not able to directly aggregate the column in KPI as Select the AWT field. It just gives me the Latest Time or Earliest time or Count in the Fields
Can anyone help here. I need to then calculate the AHT as well. Its very important for my call centre calculations KPIs
Go to Solution.
You can create a measure below:
Measure = FORMAT(AVERAGE(Table1[AWT]),"HH:MM: SS")
Best Regards,Qiuyun Yu
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Thank you.. This really helped me to fix instead of converting the time to seconds & then calculating it & then re-converting it back. This is good. Thank you very much
hey man, how did you calculate the average handling time (kindly provide the dax formula)?
It's good, but it's text and I can't change it to type Date Time, to put the average in a graph
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