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hansen001 Occasional Visitor
Occasional Visitor

NPS Calculation

Hello,

 

Hoping anyone could help me calculate the NPS of our organization using the this column (Rating 1-10). For some reason someone rated a -1 but hoping it could be added to the computation.

 

Calculating NPS is excel is fairly easy but I'm having a hard time on DAX. Not the expert yet on PowerBI 

 

Excel

Promoter =9-10

Passives = 7-8

Detractor = <=6

NPS (Promoter - Detractor) / Total Survey *100

NPS Screenshot.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: NPS Calculation

@hansen001 

 

You may refer to the post below.

https://community.powerbi.com/t5/Desktop/Calculating-NPS-Score-based-on-Average/m-p/299224#M132101

Community Support Team _ Sam Zha
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
1 REPLY 1
Community Support Team
Community Support Team

Re: NPS Calculation

@hansen001 

 

You may refer to the post below.

https://community.powerbi.com/t5/Desktop/Calculating-NPS-Score-based-on-Average/m-p/299224#M132101

Community Support Team _ Sam Zha
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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