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Hi,
I'm starting a new dashboard related to tickets opened from my team. The trickiest part is getting an average of resolution time in a month between two columns ('open date' and 'last resolve date') considering:
IDK if can help but I've already done this in Excel, but couldn't work the same logic in PBI. Follow an example in Excel:
'Tempo Resolução' formula:
=SE((DIATRABALHOTOTAL(G2;H2;$R$1:$R$4)-2)*0,75<0;(DIATRABALHOTOTAL(G2;H2;$R$1:$R$4)-2)*0,75+MÁXIMO(0;22-MÁXIMO(MOD(G2;1)*24;7))/24+MÁXIMO(0;MÍNIMO(MOD(H2;1)*24;22)-7)/24+$Q$1;(DIATRABALHOTOTAL(G2;H2;$R$1:$R$4)-2)*0,625+MÁXIMO(0;22-MÁXIMO(MOD(G2;1)*24;7))/24+MÁXIMO(0;MÍNIMO(MOD(H2;1)*24;22)-7)/24)
G Column = Data Informada+
H Column - Última data de Resolução
R Column = Holidays
Q Column = 03:00:00
After that I just use pivot table to get the average from 'Tempo Resolução per month':
Hope that's possible to do in PBI because it's the only thing that keep me using Excel.
Tks!
This might help.
https://community.powerbi.com/t5/Quick-Measures-Gallery/Net-Work-Days/m-p/367362
Please see this post regarding How to Get Your Question Answered Quickly: https://community.powerbi.com/t5/Community-Blog/How-to-Get-Your-Question-Answered-Quickly/ba-p/38490
Hi @Greg_Deckler,
I read both posts as recommended. When I get this finished I'll post the result. Thank for the help!
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