I am having trouble figuring out how to create a graph like the one I have altered in paint below. What I am hoping to get is a matrix that shows the number of tickets per agent per channel. I want to have a bar chart to show each plus I also need to be able to graph a line that shows the agents goal.
The goal is not same same for every agent and it is not the same for each channel, so I am not able to use a constant line in a bar graph.
I used to use Tableau and this can easily be accomplished with their built in features.
Based on your imformation, it seems that the custom visual Power KPI Matrix may meet your requirement.
If you still need help, please share your desired output so that I could help you further on it.