I'm new to Power BI and with that, I'm struggling with something basic, yet I believe simple. In a Matrix I created in PBI Desktop I managed to get the amount of incidents dispatched per analyst YTD by month. Now, Out of that calculation shown, I need to calculate the Dispatched Rate per month, per agent. I have tried about anything and I can't seem to get this working, any help you can give me?
This is the Matrix I managed to get done in PBI: (Total of Incidents Dispatched per Analyst per month):
And this is the table I have created in Excel with the Dispatched Rate calculation, for this, I used the following formula: =C3/NETWORKDAYS($C$21,EOMONTH($C$21,0)), where C3 makes reference to the total of the incidents dispatched per Analyst, divided by the Network days of the month in question: