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Regular Visitor
Posts: 35
Registered: ‎04-10-2017
Accepted Solution

Maps Visual Blank / Not Working in Desktop but works in PBI Service

For the past 30 days or so all the maps in PBI desktop only show the visual box and title. The map content is blank. However, when I look at any published report in the PBI service, the map is visable. 

 

I did further testing by installing PBI desktop on two other computers with the same PBI file and had the same issue. One of the computers was on a guest WiFi to elimiate our network causing the issue. 

 

I also tested with the "Retail Analysis" PBI sample data PBIX file and I have the same issue in the desktop. 

 

Any ideas what could be causing this? 

 

 


PBI ERROR - SAMPLE DATA.png

 

 

 

PBI ERROR.png

 


Accepted Solutions
Regular Visitor
Posts: 35
Registered: ‎04-10-2017

Re: Maps Visual Blank / Not Working in Desktop but works in PBI Service

Whew! This turned out to be a problem with our proxy. We had to add *.bing.com to the allow list to resolve. 

 

I didn't realize our proxy follows the computer even when on a guest network which is the reason I continued to have the issue off our internal network. 

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Moderator
Posts: 3,051
Registered: ‎03-06-2016

Re: Maps Visual Blank / Not Working in Desktop but works in PBI Service


@seabrew wrote:

For the past 30 days or so all the maps in PBI desktop only show the visual box and title. The map content is blank. However, when I look at any published report in the PBI service, the map is visable. 

 

I did further testing by installing PBI desktop on two other computers with the same PBI file and had the same issue. One of the computers was on a guest WiFi to elimiate our network causing the issue. 

 

I also tested with the "Retail Analysis" PBI sample data PBIX file and I have the same issue in the desktop. 

 

Any ideas what could be causing this? 

 

 


PBI ERROR - SAMPLE DATA.png

 

 

 

PBI ERROR.png

 


@seabrew

I‘m not able to reproduce that issue, what is the version of your PBI desktop? Could you try either in September version or the latest? If error persists, can you share the pbix file to help reproduce the issue? You can upload it to Onedrive/Googledrive and share the link. Do remember to mask sensitive data before uploading.

Regular Visitor
Posts: 35
Registered: ‎04-10-2017

Re: Maps Visual Blank / Not Working in Desktop but works in PBI Service

Whew! This turned out to be a problem with our proxy. We had to add *.bing.com to the allow list to resolve. 

 

I didn't realize our proxy follows the computer even when on a guest network which is the reason I continued to have the issue off our internal network.