Maps Not Working While on Company VPN

[amotto1189]

I have created a Power BI dashboard with a traditional map visualization as well as an ArcGIS map using the same data. When I am off my companies vpn the maps work perfectly. When i am on the company VPN the maps don't show up with any data. I have read the microsoft tips and tricks here https://docs.microsoft.com/en-us/power-bi/visuals/power-bi-map-tips-and-tricks but whether i am on or off the vpn the 3 websites they have listed give me the same results when i click on them. I, nor my company IT department can figure out the issue. I have to think it is something within our firewal, but I am at a loss for what needs to be allowed in order for the maps to work properly while on the company network.

[v-lionel-msft · Accepted solution]

Hi @amotto1189 ,

After the VPN is turned on, the proxy server can not access the ArcGIS server, so the ArcGIS map cannot be loaded. Maybe you can discuss this issue with the company's network engineer.

Best regards,
Lionel Chen

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[amitchandak]

@amotto1189 , Refer to these two if they can help

https://support.esri.com/en/technical-article/000023346

The sites to be allowed

https://doc.arcgis.com/en/power-bi/get-started/secure-networks.htm