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jawilson808
Helper I
Helper I

KPI Visualization font issue

Hi all!

 

with the latest update, there seems to be an issue with the KPI visualization once published to the web. In the desktop version, i have formatted the font for the indicator, however once online, it seems like all of my changes are disregarded. This is causing an issue across multiple reports. I have tried editing the report in the web version and nothing seems to change. I have also attempted republishing, as well as creating a new report and formatting the KPI visualization the same and still end up with the same results. Something changed within the past week or so, prior to whatever changed, the desktop version and the web version looked exactly the same. 

 

This is the visualization from the desktop version

image.png

This is the visualization from the web version. 

image.png

 

Any assistance would be greatly appreciated. 

1 ACCEPTED SOLUTION

HI @jawilson808 ,

Have you enabled on 'scale' properly on your device? It may affect the layout and visual render on power bi service.

10.png

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

7 REPLIES 7
v-shex-msft
Community Support
Community Support

HI @jawilson808 ,

It will help if you provide more detailed information to help us clarify your scenario. (e.g. web browser type and version, power bi service region, system version...)

How to Get Your Question Answered Quickly  
In addition, are there any specific fonts you set in KPI visual style? Can you please share the pbix file for test?

Notice: do mask on sensitive data before share.

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @v-shex-msft !

 

Thank you for your reply. I am using chrome Version 78.0.3904.108 (Official Build) (64-bit), and have also used Edge with the KPI showing the same way. My desktop version of Power BI is 2.75.5649.861 64-bit (November 2019) and I am in North America. 

 

As far as the font, I kept everything default with the exception of the indicator font size. I only changed this to a smaller font. I have created a sample pbix file for review. https://www.dropbox.com/s/2ywvqtwhjn4tdkn/sample%20kpi.pbix?dl=0

 

Thank you again.  

HI @jawilson808 ,

Unfortunately, I can't reproduce this on my side. Maybe you can open a support ticket to get further support from power bi team.

Below are testing result snapshots. (web browser: google chrome ,version 78.0.3904.108 (Official Build) 64-bit)

2.png3.png

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @v-shex-msft! Thank you you for getting back to me.

 

perhaps I'm not explaning properly. When you go to resize the entire KPI visualization on the web to a smaller size, you will notice that as you do so, the goal and title begins to overalap with the indicator value. However, within the desktop version, the title and goals adjust accordingly with the indicator. 

HI @jawilson808 ,

Have you enabled on 'scale' properly on your device? It may affect the layout and visual render on power bi service.

10.png

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @jawilson808 ,

 

DO you have any Bookmark created on your report? If yes so please update that bookmark whenever you make any changes.

 

Feel free to give Thumps up and mark it as a solution if it helps you!

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Hi @Tahreem24 ! No bookmarks are on the document. 

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