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Post Prodigy

## KPI Indicator Card showing blank

Hello

When I use the below measure, the value is returned 0 instead of blank in the table, but in the KPI card, it still shows blank. How can I get the value in the KPI card to show 0 instead of blank?

Abandoned = CALCULATE(COUNT(Table1[Call Types]), CONTAINSSTRING(Table1[Call Types],"Abandoned")) + 0

1 ACCEPTED SOLUTION
Solution Sage

try this measure

``````Total Call Duration =
VAR _Sum = SUM('Test'[Call Duration (hh:mm:ss)])
VAR _Hours = (DAY(_Sum)+1)*24 + HOUR(_Sum)
VAR _Minutes = MINUTE(_Sum)
VAR _Seconds = SECOND(_Sum)
RETURN
_Hours&":"&_Minutes&":"&_Seconds``````

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

5 REPLIES 5
Solution Sage

try this measure

``````Total Call Duration =
VAR _Sum = SUM('Test'[Call Duration (hh:mm:ss)])
VAR _Hours = (DAY(_Sum)+1)*24 + HOUR(_Sum)
VAR _Minutes = MINUTE(_Sum)
VAR _Seconds = SECOND(_Sum)
RETURN
_Hours&":"&_Minutes&":"&_Seconds``````

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Post Prodigy

The measure which you have suggested is working, but when I add the "Area" into the page level filter, it gives me the incorrect total call duration result. What could be the reason?

Thanks

Solution Sage

the problem is that the time format in power bi does not show values more than 24 hours.

I suggest you to create 2 cards, one for the hours, the other for minutes and seconds. If you use the filter pane works good.

HH = INT(SUM(Test[Call Duration (hh:mm:ss)])*24)
MM-SS = FORMAT(SUM('Test'[Call Duration (hh:mm:ss)]),"nn:ss")
Solution Sage

dou you have some sample data to share? then I can try to debug your measure.

Post Prodigy

Hi @mangaus1111  - I have fixed the count measure. Can you help me fix the total call duration KPI card? It is showing the incorrect total of time.

I have attached the PBIX for your reference.

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