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July 2018 Update Unable to Download

Hi everyone,

 

I need to update Power BI because I am facing many bugs with the current version. When I try to install it, I get this pop up saying 'Please close Microsoft Power BI and click Retry to continue the installation'. I have closed Power BI and it's not running in the background in task manager, but this error still pops up. What do I do? Thank you

 

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Re: July 2018 Update Unable to Download

Hi everyone, I guess this was another bug. Within the next day, I attempted it again and it worked without even shutting off my computer or anything of the like. 

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Community Support Team
Community Support Team

Re: July 2018 Update Unable to Download

Hi @samanthamirae,

 

Since you were sure that the Power BI didn't run in the background, I would suggest you restart your computer. 
Did you try it?

What's the version of your OS?

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Re: July 2018 Update Unable to Download

Hi everyone, I guess this was another bug. Within the next day, I attempted it again and it worked without even shutting off my computer or anything of the like.