Issues with KPI for Case Load Trends

[Anonymous]

Hello all,

 I'm having some issues with getting the right data in my visualizaton. I have incident data that I am attempting to calculate the number of incidents per assigned analyst to those created or closed each day. 

 I'm also attempting to use a KPI which shows how many incidents met SLA (with a true/false) in a measured column (target_sla). I have two tables of data and a datetime table. The SLA is just a whole number of 7, which is not in the table anywhere but if the resolved_at is a number equal to or less than 7 then the value is true, else false.

My first uses the following:

avg_incidents = 

AVERAGEX(

KEEPFILTERS(VALUES('ServiceNow Incident Data'[assigned_to])),

CALCULATE(COUNTA('ServiceNow Incident Data'[number]))

)

The other KPI below it uses the following below. What to do? Any thoughts?

[v-lid-msft]

Hi @Anonymous ,

We can create a measure to meet your requirement:

avg_incidents = 
AVERAGEX(
KEEPFILTERS(VALUES('ServiceNow Incident Data'[assigned_to])),
CALCULATE(COUNTA('ServiceNow Incident Data'[number]),'ServiceNow Incident Data'[number]<=7)+0
)

If it doesn't meet your requirement, Please show the exact expected result based on the Tables that we have shared.

Best regards,

[Anonymous]

Could I use the KPI to trend this up or down instead of a card?

[v-lid-msft]

Hi @Anonymous ,

How about the result after you follow the suggestions mentioned in my original post?Could you please provide more details about it If it doesn't meet your requirement?

Best regards,

[v-lid-msft]

Hi @Anonymous ,

Based on my test, it can work with the KPI visual,  If it doesn't meet your requirement, Please show the exact expected result based on the Tables that we have shared.

Best regards,