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AvGeek Frequent Visitor
Frequent Visitor

Issue signing up - ADFS

Hello, 

 

I'm having issues signing up for the Power BI service because of the following issue: 

 

 

When I try to sign up with my work email: 

 

powerbi3.PNG

 

When I click the "Sign in with that ID" link, I get redirected to a login page like adfs.mycompanydomain.com. 

powerbi4.PNG

It then redirects me to the following page with an error: 

 

powerbi2.PNGpowerbi1.PNG

 

My company just recently switched us from some sort of outlook 2010 or 2007 based webmail to o365 webmail (webmail.o365.mycompanydomain.com/owa/), which I feel like might be related to my issues signing up. 

 

Any ideas?

 

Thanks!

3 REPLIES 3
v-haibl-msft Super Contributor
Super Contributor

Re: Issue signing up - ADFS

@AvGeek

 

Please try with following steps in this document to workaround this issue.

 

Issue signing up - ADFS_1.jpg

 

Best Regards,

Herbert

AvGeek Frequent Visitor
Frequent Visitor

Re: Issue signing up - ADFS

Hi Herbert, 

 

I've tried the steps in that document. I would prefer not to sign up with a new trial subscription because then my account will not be associated with my company's correct domain (and sharing dashboards and reports will be more difficult). 

 

I would like to get to the bottom of the authentification issue, so that at the very least I can open a ticket with our IT department and point them in the right direction (if the issue is on their end). 

 

Can you all provide any details like that? 

AvGeek Frequent Visitor
Frequent Visitor

Re: Issue signing up - ADFS

Any chance I can get this answered?