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Solution Sage
Solution Sage

Internal service error

Hello, we have been facing this "The last refresh attempt failed because of an internal service error. " from the last 3 hours. Is it because there is some issue with Microsoft?

Community Support
Community Support

Hi @rocky09 ,


Thanks for pointing it out. It is a know issue and we are working on it. Once fixed, will let you know.


Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the others find it more quickly.

Thank you for your reply. 


Can you consider this as feedback or a suggestion? Whenever your team finds that there is a problem like this. Can you send an email to all subscribers? so they won't be panic about it. Also, Subscribers can plan their meetings, tasks etc..

Not applicable

Im seeing the same issue here on the company for all my dashboards. No one get update and the error are not related to the gateway. When i try to open the dashboard on Services the stay on loading screen and didnt open.

This seems to be hitting alot of folks who've reported it here:



Advocate I
Advocate I

I'm having the same issue. All data refreshes are failing.

Frequent Visitor


Resolver II
Resolver II

am having the same issue.... and this morning i could not start web version of PBI. Only google chrome responded. Now, no reports can be opened, publishing is giving issues.... 

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