cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
strainer85 Frequent Visitor
Frequent Visitor

Installation Error For Power BI Desktop November Release

When trying to update Power BI Desktop's November release, an error message stating "The installation package could not be opened.  Contact the application vendor  to verify this is a valid  Windows Installer package"  Has anyone seen this before?  A few others from my teams are having the same issue and we typically update Power BI Desktop every month after the release.  We are using Windows 7 64 Bit.

9 REPLIES 9
dkay84_PowerBI New Contributor
New Contributor

Re: Installation Error For Power BI Desktop November Release

Does your IT dept. have a PBI package or are you downloading the installer from the Power BI updates website?

strainer85 Frequent Visitor
Frequent Visitor

Re: Installation Error For Power BI Desktop November Release

We are downloading it from the Power BI Updates site.

v-huizhn-msft Super Contributor
Super Contributor

Re: Installation Error For Power BI Desktop November Release

Hi @strainer85,

Do you download the install package in this site , right?

Best Regards,
Angelia

strainer85 Frequent Visitor
Frequent Visitor

Re: Installation Error For Power BI Desktop November Release

Yes... I downloaded the MSI package from this exact link.

v-huizhn-msft Super Contributor
Super Contributor

Re: Installation Error For Power BI Desktop November Release

Hi @strainer85,

Ok, the install package shoud be fine. Please restart your computer and check if it is successful.

Thanks,
Angelia

strainer85 Frequent Visitor
Frequent Visitor

Re: Installation Error For Power BI Desktop November Release

I've re-downloaded the update and restartedc my PC, however it still does not load.  The exact message is attached.  Any other idea?

Install Error.JPG

v-huizhn-msft Super Contributor
Super Contributor

Re: Installation Error For Power BI Desktop November Release

Hi @strainer85,

It's weird, Do you mind copy the installation package to other computer and check if it works fine.

Best Regards,
Angelia

strainer85 Frequent Visitor
Frequent Visitor

Re: Installation Error For Power BI Desktop November Release

I did try that actually with the same result!  The only thing I did not try is completely uninstalling it and reinstalling... I am worried about doing that since I use it quite frequently and would not want lost any working version.

dkay84_PowerBI New Contributor
New Contributor

Re: Installation Error For Power BI Desktop November Release

Based on the error message I doubt this is the issue but worth a thought.  Do you have a conflicting versions (32 vs. 64 bit) of Access installed?  I know this can cause an issue with Power BI, but I doubt it would result in the error you are seeing.  Just a thought