Important: Email subscription isn't working for me

[SivaMani]

I have tried to get a snapshot of my report as a mail. Unfortunately, it doesn't work for me. 

I refreshed my dataset. But I didn't get the mail.

Can you please help me? 

[v-huizhn-msft]

Hi @SivaMani,

How did your subscribe to emails? Did you follow the steps like what in this article. After refresh dataset, your report in Power BI service has updated, while you didn't receive any email, right? Please click subscription->manage all your subscriptions, and check your subscription like the following screenshot shows.



Best Regards,
Angelia

[SivaMani]

@v-huizhn-msft,

Thank you for your reply. I did like what is in the article. I'm a Pro trial user. I got a response in another thread like

I got a response in another thread like,

Pro trial user can't get any emails, this is a known issue and team has worked on a fix, ETA of this issue is September 6th.  

Regards,

Siva

[SivaMani · Accepted solution]

Pro trial user can't get any emails, this is a known issue and team has worked on a fix, ETA of this issue is September 6th.

However, if you have pro license, and you don't get the email, please check that if you hit any limitations described in this article. Also, check that if your company email filter blocks the emails from  no-reply-powerbi@azureemail.microsoft.com. There is a similar thread for your reference.

Reference

Thank you @v-yuezhe-msft

[v-huizhn-msft]

Hi @SivaMani,

Yes, like Lydia said in this case, Pro trial user can't get any emails, this is a known issue. You're a Pro trial, so you didn't receive any emails.

Best Regards,
Angelia