I cannot connect Power Bi to Outlook: "We cound't authenticate with the credentials provided"

[Anonymous]

Hi, 

I am trying to connect Power BI to Outlook and it doesn't work. The steps:

1) Get data -> Microsoft Exchange Online 

2) I type the email I want to connect to

3) Select microsoft account and sign in

4) Press connect

5) I see shorty the navigator and then the error message pops out: 

 

What should I do?

TIA!

[v-yangliu-msft]

Hi  @Anonymous ,

This maybe a permission/authentication error. You can clear the credentials in data source settings and reconnect to outlook using the latest credentials to check whether it works. (Transform data -> Data source settings -> Clear Permissions).

It also has something to do with your account:

Solved: We Couldn't Authenticate With The Credential Provi... - Microsoft Power BI Community

This is the related document, you can view this content:

Solved: We couldn't authenticate with the credentials prov... - Microsoft Power BI Community

Solved: How do I link Outlook 365 with Power BI? - Microsoft Power BI Community

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@Anonymous , Has it opened a popup window?

Check if there us already a similar connection, then use clear permission and try again

Try with this setting

Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

if needed, clear the cache of the default browser