I can't open file in PBI

[Asmoday1507]

Hey

I can't open powerbi file downloaded from my client

My RAM is 32gb ram

I have only something like this:

How can I open the file?

[v-luwang-msft]

Hi @Asmoday1507 ,

Has your problem been solved, if so, please consider Accept a correct reply as the solution or share your own solution to help others find it.

Best Regards
Lucien

[v-luwang-msft]

Hi @Asmoday1507 ，

If you not open a pbix file ,and only to open the PowerBI Desktop Client,will it with the same question?

You could try to download Power BI Desktop  from Microsoft Store.

We are sorry that we were unable to reproduce your question. There may be several reasons for the problem, you can try the following.

Solution1, The issue happens on windows 10 when you have multiple screens set at different DPI scales. Keep multiple screens with the same  DPI scales.

Solution2,Right Click on Power BI Desktop x64 and left click on Troubleshoot Compatibility. 

Use recommended settings applied to PBIDesktop:  - Windows compatibility mode: Windows 8 or 8.1  Then Test.

Similar question refer:

https://community.powerbi.com/t5/Desktop/Black-screen-power-bi-desktop-won-t-launch/td-p/121510 

Did I answer your question? Mark my post as a solution!

Best Regards

Lucien

[parry2k]

@Asmoday1507 can you check the Power BI version between the file created by the client and the desktop version you are using to open it, maybe that is causing it?

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