How to solve the Power BI Service credential issue

[bitxln]

Dear Power BI Community, 

I recently encountered the dataset refresh credential issues (on-demand and auto refresher both). the working scenario and issue are described below. 

1) data source: the ms forms excel data stored in the SharePoint folder

2) create a Power BI report with the Power BI Desktop and connect it to excel through a "web" data source. The credential I used Organizational account

3) Power BI Report work fine, and my report data update once there is a data change in the SharePoint excel file (In power BI desktop)

4) publish the report to my workspace. and trying to refresh the dataset in my workspace. However, I try to put the dataset credential. The credential type has anonymous, basic and OAth2. I picked OAth2 with privacy level "Organizational", however, no matter how I try, it always fails "The OAuth authentication method isn't supported for this data source. Contact your admin....". I also tried other combinations and they don't work either. 

Can you please let me know how could I resolve the issue? Howe could I keep the published dataset up-to-date? 

Beyond that, how could I set the web power BI page publish to our whole organization? 

Thank you in advance for any comments/suggestions. 

Best,

Na

[v-luwang-msft]

Hi @bitxln ,

Try another way to get data from sharepoint.(odata)

details refer: 

Power BI: Two Way To Get Data From SharePoint List / Library

And a little point :

https://community.powerbi.com/t5/Service/MS-Access-in-Share-Point-issue/m-p/783259 

https://community.powerbi.com/t5/Power-Query/Connecting-to-Dynamics-Marketing/m-p/35629 

In addition, you said, want the data to keep up to date at any time, you can refer to the next Power BI data refresh of this part of the content, only direct Query connection mode, the data is up to date, because when there is a user click on the report, will send real-time queries to the data, so as to get the latest data, import connection mode of data, pro users up to shcedule refresh 8 times a day, if it is premium space, you can refresh 48 times. 

Data refresh in Power BI - Power BI | Microsoft Docs 

Did I answer your question? Mark my post as a solution!

Best Regards

Lucien

[bitxln · Accepted solution]

Hi @v-luwang-msft and all, 

Thank you for all the good suggestions and feedback. Finally, I find the root cause. Issue comes from the excel patch I am using. I was using the excel path generated by share point online sharing, once I update it to the path I copy from the excel info, everything is good now. 

Thank you all, always a lot of things to encounter and to learn. 

Best,

Na. 

[bitxln]

@amitchandak Hi Amitchandak, 

Could you please help to check this issue? Thank you in advance. 

Best,

Na