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Hi All,
I am trying to work out how to show the time that a maximum wait occured for each queue group in our call centre.
Below is a screenshot of the data that I am working with. I have the Maximum Wait for each of the Queues, but I want to know what time that occured at. I have another sheet which has each time period and that wait time for each skill but I am having trouble gettting the time occured to appear.
I have tried using VLookup but I keep getting an error stating that multiple values were returned.
Would anyone have any insights into how to get this to work?
Thanks!
Solved! Go to Solution.
@LEM8720 , You can create a column Rank or measure rank example
if Needed use use datetime combine field
Datetime = [Date]+[time]
Rank column = rankx(filter(Table, [Queue] = earlier([Queue])),[Wait Time],,desc, dense)
Rank measure = rankx(filter(allselected(Table, Table[Queue],Table [Datetime]) ,Table[Queue] = max([Queue])),calculate(sum([Wait Time])),,desc, dense)
filter for Rank 1
For Rank Refer these links
https://radacad.com/how-to-use-rankx-in-dax-part-2-of-3-calculated-measures
https://radacad.com/how-to-use-rankx-in-dax-part-1-of-3-calculated-columns
Hi @LEM8720 ,
Please show your desired output.
I can see on your second photo there two values for Registration Intro at 8.15 am
Thanks
I am looking to try and get a table like this ;
I want to know the time that the Max Wait occured at. I was able to do the above table in Excel but I haven't been successful yet to replicate this in Power Bi
@LEM8720 , You can create a column Rank or measure rank example
if Needed use use datetime combine field
Datetime = [Date]+[time]
Rank column = rankx(filter(Table, [Queue] = earlier([Queue])),[Wait Time],,desc, dense)
Rank measure = rankx(filter(allselected(Table, Table[Queue],Table [Datetime]) ,Table[Queue] = max([Queue])),calculate(sum([Wait Time])),,desc, dense)
filter for Rank 1
For Rank Refer these links
https://radacad.com/how-to-use-rankx-in-dax-part-2-of-3-calculated-measures
https://radacad.com/how-to-use-rankx-in-dax-part-1-of-3-calculated-columns
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