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LEM8720
New Member

How to determine Time Occurred for Max Wait

Hi All,

 

I am trying to work out how to show the time that a maximum wait occured for each queue group in our call centre.

Below is a screenshot of the data that I am working with. I have the Maximum Wait for each of the Queues, but I want to know what time that occured at.  I have another sheet which has each time period and that wait time for each skill but I am having trouble gettting the time occured to appear.

 

 

I have tried using VLookup but I keep getting an error stating that multiple values were returned. 

Would anyone have any insights into how to get this to work?

Thanks!

 

1 ACCEPTED SOLUTION
amitchandak
Super User
Super User

@LEM8720 , You can create a column Rank or measure rank  example

if Needed use use datetime combine field

 

Datetime  = [Date]+[time]

 

Rank column = rankx(filter(Table, [Queue] = earlier([Queue])),[Wait Time],,desc, dense)

 

Rank measure = rankx(filter(allselected(Table, Table[Queue],Table [Datetime]) ,Table[Queue] = max([Queue])),calculate(sum([Wait Time])),,desc, dense)

 

filter for Rank 1

 

For Rank Refer these links
https://radacad.com/how-to-use-rankx-in-dax-part-2-of-3-calculated-measures
https://radacad.com/how-to-use-rankx-in-dax-part-1-of-3-calculated-columns



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View solution in original post

4 REPLIES 4
mussaenda
Resident Rockstar
Resident Rockstar

Hi @LEM8720 , 

 

Please show your desired output. 

I can see on your second photo there two values for Registration Intro at 8.15 am

 

Thanks

I am looking to try and get a table like this ;

 

I want to know the time that the Max Wait occured at. I was able to do the above table in Excel but I haven't been successful yet to replicate this in Power Bi

amitchandak
Super User
Super User

@LEM8720 , You can create a column Rank or measure rank  example

if Needed use use datetime combine field

 

Datetime  = [Date]+[time]

 

Rank column = rankx(filter(Table, [Queue] = earlier([Queue])),[Wait Time],,desc, dense)

 

Rank measure = rankx(filter(allselected(Table, Table[Queue],Table [Datetime]) ,Table[Queue] = max([Queue])),calculate(sum([Wait Time])),,desc, dense)

 

filter for Rank 1

 

For Rank Refer these links
https://radacad.com/how-to-use-rankx-in-dax-part-2-of-3-calculated-measures
https://radacad.com/how-to-use-rankx-in-dax-part-1-of-3-calculated-columns



Did I answer your question? Mark my post as a solution! Appreciate your Kudos!!
Dashboard of My Blogs !! YouTube Channel !! Connect on Linkedin

Proud to be a Super User!

View solution in original post

Thanks @amitchandak That worked.

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