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Anonymous
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How To Calculate Average number of Calls in a Day and month?

Hi All, I'm a beginner and fairly new to the world of Power BI.

I wanted to calculate the average number of calls by person in a Day and Month

I have the dates of the calls by person but wanted to know how I can calculate the average. For example, I know that Person A completed 1000 calls in the year 2016 but how can I calculate the average number of calls by day? Also by month.

I would sincerely appreciate any help that can be offered.

1 ACCEPTED SOLUTION
Microsoft

Hi @Anonymous,

If I understand you correctly, you should be able to follow steps below to get your expected result.

I assume you have a table called "Table1" like below.

1. Use the formula below to create a new calculate column in the table.

`Call completed YearMonth = YEAR(Table1[Call Completed Date]) & "-" & MONTH(Table1[Call Completed Date])`

2. Use formulas below to create 5 measures.

`Total Calls = COUNTROWS(Table1)`
`Number of Days = DISTINCTCOUNT(Table1[Call Completed Date])`
`Number of Months = DISTINCTCOUNT(Table1[Call completed YearMonth])`
`Average Calls Per Day = DIVIDE([Total Calls],[Number of Days])`
`Average Calls Per Month = DIVIDE([Total Calls],[Number of Months])`

3. Just show the measures with "Call Completed by" column (names of person) on the Table visual.

Here is the sample pbix file for your reference.

Regards

4 REPLIES 4
Microsoft

Hi @Anonymous

Could you please post a small mock up of your data so we can suggest some measures that will work for you.

One lazy approach is to just sum the calls per person and divide by 365 days, but you probably only want to count days the person was active.

Proud to be a Datanaut!

Anonymous
Not applicable

Thank you for the quick reply. Attached you will find a sample of the dataset (it has the person in Column A and the Date of call completed in Column B). What I need help with is calculating the average number of calls per day by person, and also the aveage number of calls per month by person.

Microsoft

Hi @Anonymous,

If I understand you correctly, you should be able to follow steps below to get your expected result.

I assume you have a table called "Table1" like below.

1. Use the formula below to create a new calculate column in the table.

`Call completed YearMonth = YEAR(Table1[Call Completed Date]) & "-" & MONTH(Table1[Call Completed Date])`

2. Use formulas below to create 5 measures.

`Total Calls = COUNTROWS(Table1)`
`Number of Days = DISTINCTCOUNT(Table1[Call Completed Date])`
`Number of Months = DISTINCTCOUNT(Table1[Call completed YearMonth])`
`Average Calls Per Day = DIVIDE([Total Calls],[Number of Days])`
`Average Calls Per Month = DIVIDE([Total Calls],[Number of Months])`

3. Just show the measures with "Call Completed by" column (names of person) on the Table visual.

Here is the sample pbix file for your reference.

Regards

Regular Visitor

Big thx for examples, You made my day 😉

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