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Resolver II
Resolver II

Hierarchy Slicer - Showing Black Bars

Opened up an existing desktop (Oct 2017 version) file which contains a HierarchySlicer control and am seeing the following in the control:

 

10-10-2017 8-05-20 AM.png

 

The error message is fairly non-descript:

Feedback Type:
Frown (Error)

Timestamp:
2017-10-10T12:08:23.4081847Z

Local Time:
2017-10-10T08:08:23.4081847-04:00

Session ID:
4441af05-bd70-4520-8541-14e9e40fba8f

Release:
October 2017

Product Version:
2.51.4885.543 (PBIDesktop) (x64)

JS Error Message:
"Script error."

Error Message:
An error occurred while rendering the report.

Stack Trace:
Microsoft.PowerBI.Client.Windows.JavaScriptException: An error occurred while rendering the report.
    at :line:0:

Invocation Stack Trace:
   at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
   at Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Exception exception)
   at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWin32Window activeWindow, WindowsHost windowsHost, FeedbackPackageInfo feedbackPackageInfo, Exception e)
   at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
   at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass3.<SendAndMarshalExceptions>b__0(Object null)
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
   at Microsoft.Mashup.Client.ClientShared.WindowManager.ShowDialog[T](T form, IWin32Window owner)
   at Microsoft.PowerBI.Client.Program.<>c__DisplayClassb.<Main>b__0()
   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
   at Microsoft.PowerBI.Client.Program.Main(String[] args)


OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 en-US)

CLR Version:
4.6.2 or later [Release Number = 394802]

 

 

Anyone else seen this or have a resolution? I've uninstalled Power BI Desktop and reinstalled, but get the same problem.

 

Thanks for the help!

8 REPLIES 8
Highlighted
Resolver II
Resolver II

Re: Hierarchy Slicer - Showing Black Bars

Just another note, if you turn the Header "off" on the slicer, it will fix the issue (at least you can see the data).

Highlighted
Anonymous
Not applicable

Re: Hierarchy Slicer - Showing Black Bars

I have the exact same problem. I just started today: 10 Oct 2017, and yes, I have the Oct' Desktop update. I tried updating the customer visual, but that didn't help either.

How could this happen...!

Highlighted
Anonymous
Not applicable

Re: Hierarchy Slicer - Showing Black Bars

Also, I am only seeing the black bars when I use Firefox browser. If I use Chrome or IE, then it renders correctly. However one of my colleagues is seeing the same issue on Chrome.

Highlighted
Resolver II
Resolver II

Re: Hierarchy Slicer - Showing Black Bars

We are seeing it sporadically too (not all users), but we have seen it on all browsers.

Highlighted
Frequent Visitor

Re: Hierarchy Slicer - Showing Black Bars

We have one user who has reported this issue, it started happening this morning.
Highlighted
Microsoft
Microsoft

Re: Hierarchy Slicer - Showing Black Bars

@olesojg

Since the HierarchySlicer is a 3rd party chart, for better support, I'd suggest you contact the author.

Highlighted
Anonymous
Not applicable

Re: Hierarchy Slicer - Showing Black Bars

Miraculously, all is well the very next day. We are no longer seeing any rendering issues. My guess was that there was a missing javascript dependency or an incorrect version of a dependent file. I suspect that the custom visual's author would have been able to fix the issue simply by correcting that reference...?

Highlighted
Resolver II
Resolver II

Re: Hierarchy Slicer - Showing Black Bars

Still seeing the issue on our end as of this morning.

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