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Hi
I could do with some help with a guage visulisation
The guage is showing the % of tickets that have been resolved withtin their SLA during a selected month
At the beggining of the month the guage shows as Blank, I am assuming this is just because theere arent any calls that have breeched their SLA target, but if possible I would like the guage to show at 100% until the calls start breeching.
The gauge is based on the following
Any help on achieving this would be really appprechiated.
Cheers
RC
Solved! Go to Solution.
Hi @Anonymous ,
RESOLUTIONSuccessRate = var __SLA = CALCULATE(COUNTA(opencall[ResSLA]),opencall[ResSLA] ="Achieved SLA") / CALCULATE(COUNTA(opencall[ResSLA]))
var __result = if (ISBLANK(__SLA);1;__SLA)
return __result
regards.
Hi @Anonymous ,
RESOLUTIONSuccessRate = var __SLA = CALCULATE(COUNTA(opencall[ResSLA]),opencall[ResSLA] ="Achieved SLA") / CALCULATE(COUNTA(opencall[ResSLA]))
var __result = if (ISBLANK(__SLA);1;__SLA)
return __result
regards.
Hero!
Thanks you so much for your help!
RC
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