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Hello!
I work in a call center, and we have a system for grading tickets to ensure quality of service expectations are being met. These tickets are supposed to be graded within a week of being assigned. I am trying to write a querey to determine if a ticket was or was not graded in that time period. The end goal is that if it was not that it returns the ticket number and time it was graded, but I feel like that would be better as a measure.
I've gotten this far based on similar date range issues and my limited experience :
Assignee | Date Assigned | Graded QA Ticket Data.Time Ticket Graded | Graded QA Ticket Data.Point | Ticket Numer | Due Date |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:53 | Mickey Mouse | INC000001954853 | 1/30/2022 0:00 |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:52 | Mickey Mouse | INC000001957522 | 1/30/2022 0:00 |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:51 | Mickey Mouse | INC000001955258 | 1/30/2022 0:00 |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:49 | Mickey Mouse | INC000001956219 | 1/30/2022 0:00 |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:49 | Mickey Mouse | INC000001952437 | 1/30/2022 0:00 |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:48 | Mickey Mouse | INC000001955320 | 1/30/2022 0:00 |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:47 | Mickey Mouse | INC000001957094 | 1/30/2022 0:00 |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:46 | Mickey Mouse | INC000001958121 | 1/30/2022 0:00 |
Mouse | Saturday, January 22, 2022 | 1/22/2022 20:45 | Mickey Mouse | INC000001954616 | 1/30/2022 0:00 |
Solved! Go to Solution.
Hi @Douttful
You can try create a Calculated Column using the following:
Column = IF ( Table[Due Date] is <= Table[Graded] , "Accept" , "After Due Date" )
I hope that my undersatnding of what you are wanting is correct. If not, let me know!
Thanks heaps,
Theo 🙂
If I have posted a response that resolves your question, please accept it as a solution to formally close the post.
Also, if you are as passionate about Power BI, DAX and data as I am, please feel free to reach out if you have any questions, queries, or if you simply want to connect and talk to another data geek!
Want to connect?www.linkedin.com/in/theoconias
Hi @Douttful
You can try create a Calculated Column using the following:
Column = IF ( Table[Due Date] is <= Table[Graded] , "Accept" , "After Due Date" )
I hope that my undersatnding of what you are wanting is correct. If not, let me know!
Thanks heaps,
Theo 🙂
If I have posted a response that resolves your question, please accept it as a solution to formally close the post.
Also, if you are as passionate about Power BI, DAX and data as I am, please feel free to reach out if you have any questions, queries, or if you simply want to connect and talk to another data geek!
Want to connect?www.linkedin.com/in/theoconias
@TheoC Thank you! I had to change it to
Column = IF ( Table[Due Date] is >= Table[Graded] , "Accept" , "After Due Date" )
But after that it worked! I was over complicating it a lot. Thanks SO much!!!!!
My bad lol! Glad to hear you got it working. All the best with everything 🙂
If I have posted a response that resolves your question, please accept it as a solution to formally close the post.
Also, if you are as passionate about Power BI, DAX and data as I am, please feel free to reach out if you have any questions, queries, or if you simply want to connect and talk to another data geek!
Want to connect?www.linkedin.com/in/theoconias
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