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jstacruz
Frequent Visitor

Help! How to plot average resolution time to graph

Hi all! I need help in plotting our ticket's average resolution time to graph. I am grateful for any ideas on how to execute it properly. First of all, I already have the prerequisites such as calendar and time table. What I need guidance for is to properly visualize it, or  step-by-step queries needed inside the graph.

 

This is what I want to achieve: 

 

Average Resolution Time.PNG

 

And here's a glimpse of my current dataset:

 

Dataset.PNG

 

The average resolution time column is already in minutes and I have the week columns indicating the particular week number in a month. 

 

Let me know if you have any ideas on how to execute it. It will mean so much. Thank you!

1 ACCEPTED SOLUTION
v-frfei-msft
Community Support
Community Support

Hi @jstacruz ,

 

Is that your excepted result?

Capture.PNG

 

For more details, please check the pbix as attached.

 

 

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the others find it more quickly.

View solution in original post

1 REPLY 1
v-frfei-msft
Community Support
Community Support

Hi @jstacruz ,

 

Is that your excepted result?

Capture.PNG

 

For more details, please check the pbix as attached.

 

 

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the others find it more quickly.

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