HELP! ...attempt failed because of an internal service error. This is usually a transient issue.

[RAdams]

I just started getting these types of Refresh errors on a Report that up to this point, had never gave me errors. 

It's very odd becuase the data refresh wass cancelled right after I get this message. When I view the report in Desktop, it refreshes just fine. It's only when I have the report uploaded where it bombs out on scheduled refresh time. 

Has anyone seen this error? I've moved refresh times. I recoded the SQL code that feeds the data. It just doesn't make sense to me. Thanks for any help. 

[RAdams]

I managed to get this to work. I deleted the Report from the service and re-published the report to the Service. Very strange. 

[v-frfei-msft]

Hi @RAdams ,

As the error message, the issue should be related to the on-premise gateway. So in your scenario, to restart the gateway should work as well.

[v-frfei-msft]

Hi @RAdams ,

Has your issue been solved? If so kindly mark my answer as a solution to close the case. Thanks in advance. Any other question, feel free to let me know please.