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Hi All,
I would to created a visual which gives the percentage of tickets closed at first reply.
The open and closed data is required to be the same as each other to be considered as closed at first reply.
Example of data is below:
Name Opened Closed
James 18/12/19 18/12/19
Lisa 15/12/19 18/12/19
Dave 12/12/19 12/12/19
Joe 06/12/19 12/12/19
Solved! Go to Solution.
Hello @POWERBI-FB,
You can create a calculated column as below:
Closed at first reply = IF(Table[Opened]=Table[Closed],1,0)
% Closed at first reply =
VAR ClosedFirstReply = CALCULATE(COUNTROWS(Table),Table[Closed at first reply]=1)
VAR Total = COUNTROWS(ALL(Table))
RETURN DIVIDE(ClosedFirstReply,Total)
Hope this helps.
Hello @POWERBI-FB,
You can create a calculated column as below:
Closed at first reply = IF(Table[Opened]=Table[Closed],1,0)
% Closed at first reply =
VAR ClosedFirstReply = CALCULATE(COUNTROWS(Table),Table[Closed at first reply]=1)
VAR Total = COUNTROWS(ALL(Table))
RETURN DIVIDE(ClosedFirstReply,Total)
Hope this helps.
@POWERBI-FB please try below measure
Measure =
VAR _total = CALCULATE(COUNT('Table'[Name]),ALL('Table'))
VAR _same = CALCULATE(COUNT('Table'[Name]),FILTER('Table','Table'[opened]='Table'[closed]))
RETURN DIVIDE(_same,_total,0)
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