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Anno2019
Helper IV
Helper IV

Geo Map not showing countries correctly for 1 User after publishing online

Dear Guru's

 

I have come across a strange problem.

 

I have 1 User who is seeing Geo Maps incorrectly when viewing the published dashboard online.

 

We have tried 4 seperate dasbhoards, and all the countries are showing incorrectly on all geo maps but just for this 1 User.

 

I have tested this for multple Users using different Dashboards that are published but the Geo Maps works perfectly.  Just this 1 User is having the the problem.

Any ideas on how to solve it for this User?  is it a local setting on the users brower?

1 ACCEPTED SOLUTION
v-yingjl
Community Support
Community Support

Hi @Anno2019 ,

 

I have tested it on my local environment but it is always ok, you can try the following steps to fix it:

1.Download the latest version power bi desktop and publish to service and try it again.

https://www.microsoft.com/en-us/download/details.aspx?id=45331

2.Clear the browser cache and try it again or use the InPrivate mode

 

And you can refer the following case that could help you:

https://community.powerbi.com/t5/Desktop/Map-Visualization-Not-Working/td-p/180880

 

Best Regards,

Yingjie Li

 

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

3 REPLIES 3
v-yingjl
Community Support
Community Support

Hi @Anno2019 ,

 

I have tested it on my local environment but it is always ok, you can try the following steps to fix it:

1.Download the latest version power bi desktop and publish to service and try it again.

https://www.microsoft.com/en-us/download/details.aspx?id=45331

2.Clear the browser cache and try it again or use the InPrivate mode

 

And you can refer the following case that could help you:

https://community.powerbi.com/t5/Desktop/Map-Visualization-Not-Working/td-p/180880

 

Best Regards,

Yingjie Li

 

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

amitchandak
Super User
Super User

Ask user to clear the cache and try. Also, ask to try on another browser or Google chrome incognito mode or firefox private mode.

 

Appreciate your Kudos.

Clearing the cache worked 🙂

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