Gauge of Reopened Tickets

[Anonymous]

Hello, I need to create a gauge that tells me the percentage of tickets reopened during the month, so I would have to count how many reopenings there were in the month and divide by the total number of open tickets in the same month. And still keep a column with the name of the month to be able to filter in Visual Level Filter.

The tables are separate and with columns of different dates and I can not make this percentage.

Below is the image of the structure of the tables.

[BobBI · Accepted solution]

Hi ralsouza,

- Create a Date dimension table and link 'Open' and 'closed' table using Date field.

- Create 3 measures

   1) Open Tickets = count('Open'[Id_Ticket])

   2) Re Open Tickets = count(reOpen[Id_Ticket])

Calculate %

 3) Per% = DIVIDE(reOpen[Re Open Tickets],'Open'[Open Tickets])

Use 'Month' from Date Table and drag all 3 measure into a Table visual

Use 'Month' from Date Table for slicer.

Hope this helps.

SS

[Anonymous]

It worked perfectly, thank you!