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Hi @Kassie ,
I think it might be caused by Kerberos.
If the underlying database server and on-premises data gateway aren't appropriately configured for Kerberos constrained delegation, enable verbose logging on the gateway. Then, investigate based on the errors or traces in the gateway’s log files as a starting point for troubleshooting. To collect the gateway logs for viewing, see Collect logs from the on-premises data gateway app.
The ImpersonationLevel is related to the SPN setup or the local policy setting.
[DataMovement.PipeLine.GatewayDataAccess] About to impersonate user DOMAIN\User (IsAuthenticated: True, ImpersonationLevel: Identification)
Solution
Follow these steps to solve the issue.
Reference:
https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot#kerberos
Best Regards,
Xue Ding
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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