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wouldbenerd
Regular Visitor

Fresh Desktop Installation not running "We weren't able to connect to the model"

When I try to start Power BI Dekstop I get the following error message after a long waitttime.
"We weren't able to connect to the model"

Can someone tell me please what is this "model" I am unable to connect to. 

I am working on a personal computer , but my license is on my work account.
Does that have anything to do with it?

It would be nice if the program gave some more info. All the previous posts regarding this issue are somewhat outdated as there are no options to choose 64 or 32 bit options in the microsoft store.
I am running windows 10 pro on a 64 bit laptop (Microsoft surface laptop 2).

I have tried restarting multiple times as well as "run as administrator"

2 REPLIES 2
v-piga-msft Resident Rockstar
Resident Rockstar

Re: Fresh Desktop Installation not running "We weren't able to connect to the model"

Hi @wouldbenerd ,

By my test with the power bi desktop which downloaded from Store, I cannot reproduce your issue.

Please uninstall the power bi desktop and then redownload from Store and reinstalled it.

If you still have this issue after reinstalling the store version. You could try to install the web version to check if you will have the issue.

Best  Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
v-piga-msft Resident Rockstar
Resident Rockstar

Re: Fresh Desktop Installation not running "We weren't able to connect to the model"

Hi @wouldbenerd ,

Have you solved the problem?

If you have solved, please always accept the replies making sense as solution to your question so that people who may have the same question can get the solution directly.

If you still need help, free to ask.

Best  Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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