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Formatting Matrix Visual Causes Error

I've posted a a suggestion in another part of this community and am bringing the same issue here.

 

Trying to fix a reporting issues where not all data displays in a matrix visual in an existing report.  To diagnose, I've tried creating a new tab with a matrix visual, then matching all aspects of the original visual to see what breaks it.

 

While building the new tab, all data displays correctly and continues to dosiplay completely once filters are set.  The only difference is that the matrix is in the defulat format.  I then try changing the format to Condensed which matches the original visual.  This throws an error message.

 

To try ot further diagnose, I've copied the original visual to the new tab alongside the new.  The original continues to exclude parts of the data.  If I try to change its format to Default to match the new visual that is properly displaying data, I get the same error.

 

Here is the error data from Power BI Desktop:

Feedback Type:
Frown (Error)

Timestamp:
2021-09-09T15:48:51.2943293Z

Local Time:
2021-09-09T08:48:51.2943293-07:00

Session ID:
78a04db2-13e1-43bd-94f6-e3e09c4073e6

Release:
September 2021

Product Version:
2.97.443.0 (21.09) (x64)

Stack Trace:
Microsoft.PowerBI.Client.Windows.JavaScriptException
at clearStylePresetDefinedProperties (ms-pbi://pbi.microsoft.com/minerva/scripts/exploreUIShell.js:6065:87)
at Object.saveVisualProperty [as save] (ms-pbi://pbi.microsoft.com/minerva/scripts/exploreUIShell.js:6056:94)
at ms-pbi://pbi.microsoft.com/minerva/scripts/exploreUIShell.js:7198:51
at UndoRedoStack.register (ms-pbi://pbi.microsoft.com/minerva/scripts/explore.js:18101:163)
at UndoRedoService.register (ms-pbi://pbi.microsoft.com/minerva/scripts/explore.js:18061:52)
at UndoRedoService.register (ms-pbi://pbi.microsoft.com/minerva/scripts/desktop.js:48740:39)
at _loop_3 (ms-pbi://pbi.microsoft.com/minerva/scripts/exploreUIShell.js:7197:267)
at PropertyPaneController.save (ms-pbi://pbi.microsoft.com/minerva/scripts/exploreUIShell.js:7207:25)
at fn (eval at compile (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:16508:15), <anonymous>:4:311)
at PropertyCardController.destination.<computed> [as cardChanged] (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:11497:22)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.97.443.0","ModuleName":"ms-pbi://pbi.microsoft.com/minerva/scripts/exploreUIShell.js","Component":"","Error":"TypeError","MethodDef":"clearStylePresetDefinedProperties","ErrorOffset":"6065:87"}

OS Version:
Microsoft Windows NT 10.0.19043.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528372]

Peak Virtual Memory:
105 GB

Private Memory:
2.33 GB

Peak Working Set:
2.48 GB

IE Version:
11.789.19041.0

User ID:
27dc3323-4e74-406c-9777-34166a2a1f75

Workbook Package Info:
1* - en-US, Query Groups: 5, fastCombine: Enabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Composite

Model Version:
PowerBI_V3

Enabled Preview Features:
PBI_JsonTableInference
PBI_ImportTextByExample
PBI_ExcelTableInference
PBI_rdlNativeVisual

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_enhancedTooltips

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
MSIT

Recent Actions:
DrillDownLevel, SavePropertyPane, VisualContainerPersistProperties, VisualContainerPersistProperties, AddEmptyVisualContainer, AddFieldToVisual, AddFieldToVisual, MoveProjection, AddFieldInRole, DrillDownLevel, DrillDownLevel, VisualContainerPersistProperties, VisualContainerPersistProperties, DrillUp, DrillDownLevel

DPI Scale:
100%

Supported Services:
Power BI

3 REPLIES 3
v-eqin-msft
Community Support
Community Support

Hi @JlmillerRedmond ,

 

Could you tell me if your problem has been solved?

 

Best Regards,
Eyelyn Qin

With support slow to non-existent, I gave up and built a new version of the dashboard.  Same data set and same visualizations, no issues with data not appearing as in the original.  Very strange behavior, and frankly, raises questions about our use of this tool.

Greg_Deckler
Super User
Super User

@JlmillerRedmond You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


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