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MylèneB
Helper II
Helper II

External user clicking on a report and it doesn't do anything

Hello,

I shared a report from a workspace to an external user and he sees the report, but when he click on it, it doesn't do anything. I validate that he has a power bi pro license, I try to remove his access and sending him again a new link and still it doesn't work. 

 

It worked before, but after I refreshed the dashboard with new data it doesn't work. The only thing that changed is that my power bi report is saved in sharepoint instead of my personal onedrive, would it be a problem?

 

Does someone know how to fix it?

 

Thank you!

1 ACCEPTED SOLUTION

Upate: I sent a message to the help desk and it seems it was a bug for the B2B sharing, nothing to do with how I shared the report!

View solution in original post

5 REPLIES 5
Tahreem24
Super User
Super User

Could you please us with the error while opening the report?

Don't forget to give thumbs up and accept this as a solution if it helped you!!!

Please take a quick glance at newly created dashboards : Restaurant Management Dashboard , HR Analytics Report , Hotel Management Report, and Sales Analysis Report

Hi, 

 

An error isn't displayed, it just do nothing when the external user click on the report. It's like he can even click on it..

Hi @MylèneB ,

 

Can you show more information? What it was suppose to do if the user click the report?

 

Best Regards,

jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

It's suppose to open the report in question. It's on the homepage of powerbi where you see the reports shared with you. Usually, you click on the report and it opens, now it does nothing for him.

Upate: I sent a message to the help desk and it seems it was a bug for the B2B sharing, nothing to do with how I shared the report!

View solution in original post

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